local support to get you started
Make the Switch to Simpel
Built for the Australian construction industry
ONBOARDING & TRAINING
Our support team is located in Australia, so we're on the job when you are
- Dedicated support line for clients and users
- Phone support available from 7.30am AEST, Monday - Saturday
- Project setup and training is provided
- Allocated Client Success Manager to work with your team
- Custom onboarding available for all clients
- Onboarding takes days, not months
- Onsite training available by arrangement
switch to Simpel?
Customer support resides in Australia
Stop waiting for offshore teams to come online
Our support team are ready to assist you during your working hours. They are skilled users of Simpel and trained in construction lingo!
Get up and running in a matter of days
Simpel prepares your forms and delivers training
Your Client Success Manager will assist you throughout the onboarding process, including team training, tailoring of processes and forms, and ongoing support.
No risk to compliance & accreditation
Customisable forms and compliance processes
Functionality, forms, documents and workflows that are part of your ISO Accreditation can be replicated digitally in Simpel. No sweat!
One license includes unlimited users
All inclusive - no extra charges for adding users
When you sign up to Simpel, you can add as many users as you need. This includes subcontractors and external consultants.
No third-party apps or integrations required
Simpel is a single operations platform
Once you've signed up, the hard work is done. There are no further apps to connect, no additional costs, or decisions to be made about third-party integrations.
Your data is securely stored in Australia
Unlike others, we don't store your data overseas
Benefit from unlimited data, stored on Australian servers. Simpel utilises industry leading cyber security protocols system wide.
Yes, you can face-time our client support team from your ute!
Premium support delivered how and when you really need it!
A team member from our Sydney Customer Success team is pictured here, showing our client, Brendan from Award Electrics and Security Service, how to set up SWMS.
Brendan and one of his team were on the way to a job and he wanted to be prepared before arriving. Our Client Success member shared her screen and talked him through it, all before he arrived on the job that morning!!
Have a question? Contact Simpel Support
Sales and Corporate Enquiries
MON - FRI: 8:30 AM - 5:30 PM
NSW & ACT +61 2 9222 4222
WA +61 8 6364 5036
Simpel has created helpful guides which can be accessed by existing users